OASIS provides a means to flag orders and allows users to track and resolve these problems. This feature allows users to view problems, define responsibility, assign follow ups, and note resolutions. This document provides information on managing problem orders in OASIS.
Viewing a Problem Order
1. Navigate to the Orders page.
2. Select "Problem Orders." The list of Problem Orders will appear.
Updating a PO
1. Open a PO. This will open in a new window.
2. In the new window, select "File," and then select "New Problem."
3. The "PO Problem" window will appear.
4. Enter a brief description in the "Description" field.
5. Enter the reason for the problem and any relevant information in the large text area.
6. Select a user to follow up on the problem, using the "For" drop-down menu. The problem will appear on that user's Home Screen.
7. Select "OK." The "Select" window will open.
8. Select the customer or manufacturer this problem is associated with.
9. Select "OK."
10. Navigate to the "Problems!" tab. The problem has been added to the order. Note: once a problem is added to the "Problems!" tab, the tab will turn red until the problem is viewed.
Defining a Responsibility
1. Navigate to a problem, and select the "responsibility" link.
2. The "PO Problem" window will appear.
3. Rewrite the description if needed. This will default to the description from the problem.
4. Enter any money in question into the spaces provided.
5. Add or change any Commission Accounts. Select the 
button to add more lines, or select the 
button to remove lines.
Adding a Follow-up
1. Select the "add follow-up" link.
2. The "PO Problem" window will appear.
3. Enter a "Description" for this follow-up.
4. Select a user to follow up on the problem, using the "For" drop-down menu.
5. Enter a complete description in the large text area.
6. Select "OK." The "Select" window will appear.
7. Select the customer or manufacturer this problem is associated with.
8. Select "OK." Note: a list of follow-ups will appear in chronological order in the "Problems!" tab.
Resolving a Problem Order
1. Select the "add follow up" link.
2. Repeat the process for adding a follow-up.
3. Check the "Resolved" box located at the bottom of the window.
4. Select "OK."
5. Select the customer or manufacturer this problem is associated with.
6. Select "OK."
7. The problem will appear in white, indicating that the problem has been resolved. 
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