Note: The following information is based on customer responses and Ingen provides no guarantee of performance across the internet. Each customer has its own set of variables (internet service provider, # of users, size of database, amount of high-demand usage, etc) that will impact Cloud responsiveness.
For an explanation of Cloud Host, please see Cloud Hosted Servers.
From May to August 2016, we sent a survey to all cloud host users in an attempt to gather information on internet connectivity and any correlation with Cloud Host responsiveness. From June to July 2020 we updated the information with a new survey. Here are the results of that survey:
| Item | Average Value 2016 | Average Value 2020 | Notes |
|---|---|---|---|
| Up Speed | 14.305 mb/s | 121.38 mb/s |
2016: Decent responsiveness occurs above ~50 mb/s; Up speed had the highest correlation to responsiveness; performance when using less than 12 mb/s was unacceptable 2020: No correlation between up speed and performance. |
| Down Speed | 81.043 mb/s | 110.55 mb/s |
2016: Decent responsiveness occurs above ~50 mb/s 2020: No correlation between down speed and performance. |
| Ping | 46 ms | 22 ms |
2016: Ping above 20 has significant impact 2020: No correlation between down speed and performance. |
| Time of test | Early Evening | Morning | Peak internet usage periods in your area can impact performance |
| Overall Responsiveness | 3.35 (Slow) | 3.07 (Slow) |
Checking the following can help:
|
| Opening OASIS | 4.00 (Acceptable) | 3.90 (Slow) | |
| Searching Transactions | 3.33 (Slow) | 2.80 (Ver Slow) | Depends on how general the search is; keeping results small with specific searches will help. |
| Opening Transactions | 3.33 (Slow) | 3.30 (Slow) | Depends on the number of lines, customers, manufacturers and attachments. Large transactions will take time to open. |
| Price Lookup | 3.40 (Slow) | 3.38 (Slow) | Depends on the number of parts and price levels. Large price lists will take time to open. |
| Price Lists | 2.91 (Very Slow) | 2.63 (Very Slow) | This module has a high demand on bandwidth |
| Cutsheets | 2.90 (Very Slow) | 3.14 (Slow) | This module has a high demand on bandwidth |
| Submittals | 2.55 (Very Slow) | 3.00 (Slow) | This module has a high demand on bandwidth |
| Searching Customers/Contacts/Manufacturers | 3.14 (Slow) | 2.40 (Very Slow) | Depends on how general the search is; keeping results small with specific searches will help. |
| Opening Customers/Contacts/Manufacturers | 3.20 (Slow) | 2.60 (Very Slow) | Depends on the number of attachments and settings used. |
| Reports | 3.42 (Slow) | 3.13 (Slow) | Depends on how many transactions are required to run the report; keeping the scope of the report small will help. |
| Inventory | 5.00 (Responsive) | 3.50 (Slow) | Depends on the amount of inventory in your database. |
| Admin Tasks | 4.00 (Acceptable) | 3.43 (Slow) |
- 1 - Unacceptable
- 2 - Very Slow
- 3 - Slow
- 4 - Acceptable
- 5 - Responsive
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