Exporting Users and Workgroups

Ingen support staff may request that users export a user, workgroup, or other data. This may happen if there is a case that needs to be solved. The process for exporting data is identical. This example will export users.

Note: to complete this process, the user exporting files will need to have administrative access. 

1. Navigate to the Configuration page.

2. Select "Users" from the drop-down list.

3. Select the needed user, so it is highlighted.

4. Select "File."

5. Select "Export."

6. The "Export File" window will appear.

7. Give the file a name and save it to your computer.

8. Attach the file to an email and send to "support@oasissalessoftware.com" Note: if you have a case number, please enter it as "case #####" into the subject line of the email.