Antivirus Program is Preventing OASIS from Sending Emails

If you are not able to send emails from OASIS, then you may need to ensure that your Outlook anti-virus program add-in is installed correctly. This documentation discusses how to confirm that the anti-virus add- in was installed correctly. Note: Ingen Software will not support the installation, removal, or repair of non-OASIS software.

For Outlook 2007

1. Open the "Tools" menu.

2. Select "Trust Center."

3. Select "Add-ins."

4. View the add ins and application extensions to see if your anti-virus program and Outlook add-in is in one of the following categories:

• Active Application Add-ins- if you see your anti-virus program Outlook add-in, then it is installed correctly
• Inactive Application Add-ins- if the anti-virus program Outlook add-in is located here, then it is installed but not active.
  • Select the add-in type in the "Manage" box and select "Go." Then select the check box for your anti-virus program Outlook add=in and select "Go."
• Disabled Application Add-ins- it was automatically disabled because it was causing Office programs to crash. Have your IT support reinstall your anti-virus program or determine alternative methods of repairing files. 
• If your program is not on any list, then it was not installed when your anti-virus program was installed. Your IT support on adjusting your anti-virus program installation to allow for this feature. Note: Ingen does not recommend downloading the DLLs or EXEs from 3rd party sites as this can put your network and data at risk. 

For Outlook 2010/ 2013

1. Select "File."

2. Select "Options."

3. Select "Add Ins."

4. View the add ins and application extensions to see if your anti-virus program and Outlook add in is in one of the following categories:

• Active Application Add-ins: if you see your anti-virus program Outlook add-in, then it is installed correctly
• Inactive Application Add-ins- if the anti-virus program Outlook add-in is located here, then it is installed but not active.
  • Select the add-in type in the "Manage" box and select "Go." Then select the check box for your anti-virus program Outlook add=in and select "Go."
• Disabled Application Add-ins- it was automatically disabled because it was causing Office programs to crash. Have your IT support reinstall your anti-virus program or determine alternative methods of repairing files. 
• If your program is not on any list, then it was not installed when your anti-virus program was installed. Your IT support on adjusting your anti-virus program installation to allow for this feature. Note: Ingen does not recommend downloading the DLLs or EXEs from 3rd party sites as this can put your network and data at risk.