OASIS Customer Support

At Ingen Software, we don’t believe in automated attendants. When you call, you will speak with a live OASIS Support Specialist whose goal is to answer your questions efficiently and accurately. Please do not hesitate to contact us for instruction, troubleshooting, or any other needs covered under the Maintenance & Support contract. Note: after hours support is available for a fee and must be scheduled a week in advance. Please contact us for a quote by emailing sales@oasissalessoftware.com.

You can contact OASIS Support in the following ways:

• Email- send OASIS requests and questions to support@oasissalessoftware.com
• Phone- call us at 501-843-6750 M-F from 7 AM - 7 PM CST
• Open Ticket feature- open a ticket, include an export of a transaction, and automatically attach log files for troubleshooting using the Open Ticket feature in OASIS
• Zendesk Account- open and reply to existing tickets using your Ingen Software Zendesk Account

You may be asked to perform various steps to help OASIS Support troubleshoot your issue, including:

• Retrieving Log Files for OASIS Support
• Exporting Data for OASIS Support
• Taking Screenshots of OASIS for OASIS Support
• Checking the Number of Licenses for OASIS Support
• Identifying the Release Number for OASIS Support