OASIS Customer Support

At Ingen Software, we don’t believe in automated attendants. When you call, you will speak with a live OASIS Support Specialist who'll provide efficient and accurate support.

Don't hesitate to contact us for instruction, troubleshooting, or all other needs covered under the Maintenance & Support contract using any of the following methods:

• Email- send OASIS requests and questions to support@oasissalessoftware.com
• Phone- call us at 501-843-6750 M-F from 7 am- 7 pm CST
• Open Ticket feature- open a ticket, include an export of a transaction, and automatically attach log files for troubleshooting using the Open Ticket feature in OASIS
• Zendesk Account- open new tickets and reply to existing tickets using your Ingen Software Zendesk Account

Note:

• After-hours support is available to schedule with your teams, if needed. These would be times outside of our regular availability and are billed at a pre-approved rate by hour. To learn more or request after-hours support, please email “support@oasissalessoftware.com” with any questions you may have. After hours support times must be scheduled at least a week in advance. Availability is not guaranteed.
• Dedicated support contracts may be available depending on Ingen's availability and the project's specifications. Please email sales@oasissalessoftware.com for inquiries.