At Ingen Software, we don’t believe in automated attendants. When you call, you will speak with a live OASIS Support Specialist. Our goal is to answer your questions efficiently and accurately. If testing or additional information is required, you will be notified and updated as we engage an appropriate team member to assist with your issue. OASIS Support may schedule remotes (screen sharing) to further diagnose the issue. Note: after hours support is available for a fee. This must be scheduled a week in advance. Please contact us for a quote by emailing sales@oasissalessoftware.com.
Please do not hesitate to contact us for instruction, troubleshooting, or any other needs covered under the Maintenance & Support contract. Users can contact OASIS Support in the following ways:
- Email- send OASIS requests and questions to support@oasissalessoftware.com
- Phone- call us at 501-843-6750 M-F from 7 AM - 7 PM CST
- Open Ticket feature- open a ticket, include an export of a transaction, and automatically attach log files for troubleshooting using the Open Ticket feature in OASIS
- Zendesk Account- open and reply to existing tickets using your Ingen Software Zendesk Account
After you open a ticket, you may be asked to perform various steps to help OASIS Support troubleshoot your issue. This may include:
Comments
0 comments
Please sign in to leave a comment.