O4 can track contacts throughout the entire system, allowing users to call, email, or fax them directly. Users can also change contact association and maintain all the history that has been collected over time. This page provides a list of all the features and tools available in the Contacts page in O4.
Creating a Contact in O4- this article discusses creating a contact in O4.
Setting Up a Customer Contact for the O4 Customer Portal- this article discusses the set up required for a contact to sign into the O4 Customer Portal.