Can I pay with a card?
Yes. You can pay by credit card through our payment portal. If you or your billing contact do not have login credentials, please contact us at Support@IngenSoftware.com
What is User Overage?
OASIS Online plans include a set number of users. If the number of active users exceeds the amount included in your plan during a billing period, you will be charged $15 per additional user per month.
What is Database Overage?
The OASIS Online Enterprise plan includes a set amount of database storage. If your database exceeds 2TB, additional monthly storage charges apply for the amount above 2TB. The rate is $30 per GB per month.
What is Maintenance and Support?
Maintenance & Support (M&S) is an annual paid agreement that includes OASIS software updates and access to customer support for day-to-day OASIS needs.
Learn more about Maintenance & Support.
What are your payment options?
Invoices can be paid by:
- Credit card through our payment portal
- ACH (email pmtprocess@ingensoftware.com if you need the ACH information)
- Check by mail
- E-Check sent to pmtprocess@ingensoftware.com
Can you take my payment over the phone?
No. For security purposes we do not accept payment information over the phone.
Where can I learn about 2026 Pricing Changes?
See our 2026 Pricing Updates article for additional information.
Who should I contact about billing questions?
Email billing@ingensoftware.com or call 501-843-6750 with billing questions.
When are invoices due?
Thirty (30) days after the invoice date.
How do I update billing contacts?
Email billing@ingensoftware.com if you need to update your billing contacts.
Can I pay in installments?
In the event of a valid business reason for special situations, please contact us for installment plans. However, in general, we don’t accept installments due to sales tax implications.
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