Retrieving Log Files on a Windows Machine

Log files record operational events that occur in Legacy OASIS and are often needed to understand what could be causing an issue, such as an error message. This article will explain how to retrieve log files from a Windows machine.

1. Launch File Explorer. To do this, press the Windows key on the keyboard and search for "File Explorer" using the search bar that appears. Then, click Open.

2. In the left-side navigation pane, click This PC, then double-click to open the Local Disk/C: drive.

3. Double-click the Users folder to open it.

4. Double-click the folder titled as your user account to open it. Note: this should be the username used to log in to the machine.

5. Double-click to open the .oasis folder. 

6. Double-click to open the logs folder. 

7. Locate the log files corresponding to the time/day the issue occurred. If needed, sort the log files by date by clicking the Date modified column heading.

8. Attach the log files in response to your OASIS ticket. If a ticket has not yet been created, email support@oasissalessoftware.com and briefly describe the issue you are experiencing.