Retrieving Log Files on a Windows Machine

Log files are often needed to better understand what could be causing an issue within OASIS. This article will explain how to retrieve the log files from a Windows machine.

1. Open the File Explorer by double-clicking the    icon on the taskbar.

2. Locate the local C: drive under "This PC" in the navigation pane.

3. Double-click to open the "Users" folder.

4. Double-click to open the folder titled as the user's username.

5. Double-click to open the ".oasis" folder. To learn how to quickly open the ".oasis" folder next time, click here.

6. Double-click to open the "logs" folder.

7. Sort the log files by date by clicking on the "Date modified" column heading.

8. Select the files that correspond with the time/day the issue occurred. 

9. Attach the files in an email to support@oasissalessoftware.com and provide a brief description of the issue if a ticket has not yet been created.