Locking and Unlocking Users in OASIS Online

To enhance account security in OASIS Online, release W1108C2 introduces an account lockout feature. This feature locks a user’s account after five consecutive failed login attempts. Once locked, the account can only be unlocked by an OASIS admin. Admins can also lock user accounts proactively if there's a security concern. This article explains how to lock and unlock users in OASIS Online.

Requirements:

• Users must have Admin access to Users.

Unlocking User Accounts

1. Click , then select Configuration from the drop-down list.

2. Click Users.

3 The Users Listing will appear.

4. Locate the locked user's account in the listing. Locked users appear highlighted and in red text.

5. Using the Select column, select the locked user.

6. Click Tools, then select Unlock Users.

7. A pop-up will appear. Click Unlock.

Note: If the user has forgotten their password, they can use the Forgot Password? link on the OASIS Online login screen.

Locking User Accounts

If a user account is suspected to be compromised or is at risk of compromise, OASIS Admins can lock it to prevent them from logging in to OASIS Online. If a user account is locked while the user is signed in, the user will be logged out when they navigate to a new screen.

1. Navigate to the Users Listing.

2. Using the Select column, select the user.

3. Click Tools, then select Lock Users.

4. A pop-up will appear. Click Lock.