Retrieving Log Files for OASIS Support

Updated April 20, 2020 21:45

OASIS support may request log files while troubleshooting an issue. These log files may reveal errors that are occurring in the background process. The articles below will explain how to retrieve these files from either a Windows or Mac machine.

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The launch of OASIS One is officially underway! Beta users are starting to experience the new platform now, with production releases coming soon—OASIS Desktop on 7/8/25 and OASIS Online on 7/12/25. As part of this transition, we will started updating our user guides and tutorial videos to reflect the fresh look and features, but it will take time to fully revise all materials. If you come across outdated screenshots, we appreciate your patience—and as always, our support team is here to help if you need any additional guidance.

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